If you have purchased a hosting package and you have some inquiries associated with a given function/feature, or in case you’ve stumbled upon some challenge and you need assistance, you should be able to touch base with the respective help desk team. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the quickest way to fix a problem most often is to open a ticket. This kind of correspondence renders the replies exchanged by both parties simple to follow and permits the client support staff members to escalate the situation if, for instance, an administrator should get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you have to use at least 2 different accounts to contact the customer service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may be a nuisance, not to mention the fact that it takes quite a while for most hosting companies to reply to the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our shared website hosting isn’t separate from the web hosting account. It’s included in our full-featured Hepsia Control Panel and you will be able to access it at any particular moment with only a couple of mouse clicks, without needing to leave your account. The ticketing system offers a quick-search box, so you can find any trouble ticket that you have already opened, if needed. Besides, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to tackle a given issue even before you actually post a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain swift assistance at any specific moment and if our customer support team suggests that you should do something within your hosting account, you can do it instantly without signing out of the Hepsia Control Panel.