If you have purchased a hosting package and you have some inquiries associated with a given function/feature, or in case you’ve stumbled upon some challenge and you need assistance, you should be able to touch base with the respective help desk team. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the quickest way to fix a problem most often is to open a ticket. This kind of correspondence renders the replies exchanged by both parties simple to follow and permits the client support staff members to escalate the situation if, for instance, an administrator should get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you have to use at least 2 different accounts to contact the customer service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may be a nuisance, not to mention the fact that it takes quite a while for most hosting companies to reply to the tickets themselves.