A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It is an efficient way to receive some info about the hosting services or get some issue resolved since you are speaking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the reduced chance of mistakes at the time you exchange data such as usernames or domain names, the quicker response time as the communication is live and the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the representative investigates the issue in question. In addition, you will be able to be a part of a live chat room from any computer that is connected to the web, avoiding the phone rates that you'll have to pay when you are calling to a different country.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, we offer live chat support as well. You're able to contact us every day, which includes weekends and holidays, and we will give you more info about the shared website hosting that we provide if you are not a customer yet, or about basic and billing questions when you already have an account. Although for solely tech matters you need to open a ticket to the technical assistance team, as such issues need additional time to be taken care of, you may still contact us on our live chat for some tech information. To give you an example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.