If you ever face a problem with your website and are unable to fix it, ask the web hosting provider’s client care staff to help you bring the site back online. A quick resolution would be the most optimal scenario, but a lot of hosting companies reply within 24 hours or even more, especially if you are doing business with a reseller. Even if your problem can be easily solved, your site may not function satisfactorily or may not be accessible at all for an extended stretch of time, so you may lose prospective clients as it is rather unlikely that anybody would be willing to go back to a website that is inoperational. Having said that, you should make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If a software app update does not proceed as planned or if you delete something by chance, for instance, the website should be restored quickly so as to prevent prolonged unreachability.
One-Hour Response Guarantee in Shared Website Hosting
If you’re using any of our shared website hosting and you have an inquiry or confront a certain predicament, you can contact us 24x7 by submitting a tech support ticket or by writing an e-mail and we promise that you’ll have a reply in no more than 1 hour. In case the issue can be solved, we will do it before we respond to you, whereas if there’s something that you have to do on your end, we will supply you with all the necessary details – what possible solutions to try out, what settings to check, etc. Typically, you will receive a reply within half an hour max, so waiting around for hours on end or even for more than one day to receive assistance is something unthinkable. Our 1-hour response time guarantee is valid for any inquiry that you may have – technical, general or billing.