There are plenty of shared website hosting providers available, still most of them are resellers that have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company over the phone. The type of support that you can have through this particular channel of communication may vary depending on the service provider - a few of them provide experienced telephone support, many others offer basic and customer support only because some matters are more time-consuming and it would be much easier to be resolved via a trouble ticket, especially when the issue has to be escalated. However, it is good to find that you could always get in touch with your hosting provider because there are plenty of small-scale problems which can be resolved efficiently and in a timely manner with a call, not mentioning that you will be able to get additional information regarding the services before you become a customer.
Phone Support in Shared Website Hosting
We know that being able to talk with a live representative is rather important, that's why we have 3 support lines globally (USA, UK and Australia) and you're able to contact us over the phone for fourteen hours every day. If you consider acquiring one of our shared website hosting, for example, you'll be able to give us a call and find more about our services prior to ordering in order to make sure that we do cover all the system requirements for your sites. After the purchase, you will be able to contact us about all the sales and billing issues you may have, or receive any type of general or basic tech information that you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of the issue.