A 99.9% Server Uptime
We’ve built our shared website hosting platform using reliable hardware components and heavily modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our hosting servers to ensure utmost security and stability. We’ve installed several anti–DDoS mechanisms coupled with highly effective firewall software to make sure our internal network is impenetrable and secure.
Our shared website hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware furnished by Juniper. Furthermore, on each single router, we’ve put a firewall with an intricate algorithm to be able to sift all questionable requests.
Therefore, in each of our datacenters – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are unhappy with our services, or if you find them insufficient, or if you decide that you must use a VPS hosting service instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domains even when you cancel your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you probably know how annoying this can be, even more so if your website is on the line. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be here for you and they’ll answer you within one hour. And the best part is that their average ticket response time is just twenty minutes!