Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every single assistance request you submit to us will be dealt with within maximum 60 minutes. If your support ticket or e–mail calls for additional assistance from an administrator, we will timely forward it and leave a note to inform you that your issue is being worked on. If you order our Optional Admin Services package, any of the server administration services included there will be performed at a time that suits you.
A Top–Class Customer Support Service
Our help desk support staff will be at your disposal 24/7/365 should you need help with the Hosting Control Panel or with any of the apps that we pre–install on your behalf on the server. And if you need help handling the daily admin tasks on your dedicated web hosting server, you can check out our Optional Admin Services package, that includes backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Our Hosting Control Panel is preinstalled for every dedicated server. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on how to use it. Most of the how–to articles have video versions that show all the operations that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.