Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply warranty with all our shared website hosting packages, meaning that every single assistance inquiry you email is going to be answered to within 1 hour max. Our support staff members have been trained to easily deal with any case and to offer you relevant guidance on any concern that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is supplied by a group of capable consultants who’re prepared to react to your inquiry as fast as possible. You’ll be able to make contact with the technical support staff by launching a technical support ticket from your Hosting Control Panel or by posting us an email. On working days, you may also contact us on the phone or make use of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • CloudNEO has included a broad education base into the Control Panel so you’re able to get hold of helpful step by step instructions any time. Each area of the Control Panel possesses its own contextual guide area having a group of how–to content articles. We have also prepared video clips to provide you with a more effective visual representation of the best way to complete any given job.